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Frequently Asked Questions

Frequently Asked Questions

What can I do when a product is out of stock?
How much shipping costs do you charge?
Can I place an order by telephone or fax?
My order has not arrived yet.
I want to return a product from my last order.

What can I do when a product is out of stock?

Please contact our Professional Back Office - Email: Prosales@mieleusa.com

How much shipping costs do you charge?

ProCare Lab orders, the shipping charges are 25% of the total cost of the order. ProCare Dent, ProCare Shine and Accessory orders, the shipping charges are 5% of the total cost of the order.

Can I place an order by telephone or fax?

Please call 800-991-9580 or email Prosales@mieleusa.com

My order has not arrived yet.

Please email Prosales@mieleusa.com for the order's status.

I want to return a product from my last order.

Unfortunately, we do not accept returns for any consumables.

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